Canny for customer success teams
Catch renewal risk early and spot every upsell opportunity
See what your accounts are struggling with, what they'd pay more for, and let them know when it ships.
No credit card required
From account feedback to retention and growth
Feedback from your accounts reaches product with renewals and upsells attached
Know when accounts are having trouble
Canny catches feedback your accounts discuss with support
- Autopilot captures requests and pain points from Intercom, Zendesk, and Help Scout
- Calls count too, Autopilot reads Zoom, Gong, and tl;dv transcripts
- Jump to the original conversation to read exactly what your customer said
- Account owners are notified when they can close the loop with a customer
See renewal risk while you can still act
The renewal is in 90 days and their top request is still open. You and the product team know in time to act.
- Sync renewal dates and churn-risk fields from Salesforce or HubSpot
- Report open requests from accounts approaching renewal, with ARR attached
- Product sees when one request is blocking a stack of renewals
Spot the upsell hiding in feedback
Some requests are straightforward support tickets. Others reveal upgrade opportunities.
- See when accounts request features that will be on higher plans
- Group expansion-ready requests by account, ARR, and owner
- Give your expansion playbook a list of accounts already asking
Walk into renewal calls with news
“You asked, we built it” lands better than any discount
- Account owners get a Slack ping when their account's request ships
- Changelog entries give you the updates to bring to QBRs and renewal calls
- Statuses keep waiting accounts informed without you chasing product
The best B2B teams build with customer evidence
What customer success leaders say about Canny
Knak keeps users in the loop automatically
“Our users aren't in the dark about what has been done and what hasn't—they're immediately notified whenever we ship something.”
Felix HiggsSenior Customer Success Manager, KnakPaces prioritizes with revenue on every request
“One feature had almost half a million in revenue associated to it. It became a no-brainer for our next quarterly prioritization.”
Catherine ElachiCustomer Success and Solutions Engineering Lead, PacesAgencyAnalytics avoids churn by acting on requests
“Thanks to Canny, we find the issues that are most requested, avoid churn, and generate more revenue.”
Jay PatelProduct Manager, AgencyAnalyticsFrequently asked questions
How does Canny know which accounts are at risk?
It doesn't guess. You sync renewal dates and churn-risk fields from your CRM, and Canny shows which of those accounts have open requests. Your team defines risk; Canny makes sure you see what those accounts are waiting on before the renewal.
What does Autopilot capture for customer success teams?
Support conversations in Intercom, Zendesk, and Help Scout, plus calls in Zoom, Gong, and tl;dv. It extracts feature requests and pain points, merges duplicates, and keeps a link to the original conversation.
Can CSMs log feedback without learning another tool?
Yes. CSMs can add feedback from their CRM or Slack, and Autopilot captures the rest automatically. Everything lands in Canny with the account attached.
How do we know when a requested feature ships?
The account owner gets a Slack notification the moment it happens. Statuses update every account following a request, and the changelog gives you a ready-made update for renewal calls and QBRs.
Do CSMs count against seats?
No. Every plan includes unlimited contributors, so your whole success team can add and follow feedback at no extra cost.
Know what your accounts need next
Connect your CRM and see the requests behind your renewals and upsells. Setup takes minutes.